Peregian Blue is an online complimentary and holistic therapy marketplace, connecting service providers with customers nationwide who want to better their health and wellbeing. We are the easiest way to book all your wellness needs online and in one place.

A marketplace is an online platform where you can search for the services you want to book. Think of flight booking websites like skyscanner or webjet, they are marketplaces for booking flights. Peregian Blue is the marketplace for booking health and wellness services with trusted service providers.

The marketplace is accessed nationwide by new and existing customers through our various strategic marketing channels. It is also accessed by millions of Australia’s leading loyalty and reward programs members. These are members who want to see value in their loyalty program so proactively engage in the rewards they provide.

Yes, you have full control over which marketplaces you wish to have your business listed on. You are automatically listed on Peregian Blue and with our Corporate Partners. If you wish to opt out of any of our Corporate Partners then please contact us at [email protected].

You will be immediately notified via email and SMS every time you receive a booking from Peregian Blue.

When creating your account, you can select if you would like to receive instant bookings, i.e. a client can ‘book instantly’ when they have found you on the Peregian Blue marketplace and there is a time slot available. You can also choose to receive ‘booking requests’ which means you will receive an email asking you to accept a booking requested by a customer. Either way you have complete control over your availability.

You can search by name, phone, email, or booking id on the ‘search box’ in the top right corner of the ‘Calendar’. A list of matches will be displayed and you can click on the specific booking for more details.

You can define both the business and staff email notifications and add a secondary email address in the ‘Notifications’ section of ‘Setup’.
 •Log in to your Peregian Blue account here
 •Navigate to Set Up > Notifications
 •Define email address to which you wish to receive notifications

By creating an account, you will be given access to a dedicated appointment calendar. This will ensure only your available times are shown. You can also block out times when you are not available to take appointments (e.g. if you have a scheduled appointment from outside the marketplace) or sync with your Google calendar.

Please see FAQ’s:
 •How do I amend my calendar
 •I already have a calendar with another program, can I integrate this?
 •How do I create a reoccurring appointment?

Please ensure you re-schedule the appointment after speaking with your customer, so you can agree on a suitable time. We recommend merchants to keep an updated calendar to avoid double bookings and disappointed customers. To set up your calendar, please see instructions on how to setup your calendar sync or block off reoccurring appointments.

To change the category your service appear in:
 •Log in to your Peregian Blue account here
 •Navigate to CRM > Bookings
 •Click on the green icon to the left of your customer name
 •Click reschedule booking

To change the category your service appear in:
 •Navigate to Online Bookings > Peregian Blue
 •Click Services
 •Click on the three lines to the right of your service, select category or subcategory

 •Log in to your Peregian Blue account here
 •Navigate to Setup > Services
 •Create a service by clicking on the Green plus sign
 •Fill in details. Click Advanced Settings.
 •Select Invisible Online
 •Once created, click on Availability tab and change “Service Bookable” drop-down value to “At specific times only”
 •Create schedules by clicking on a timeslot against the relevant day of the week. This will create recurring weekly schedules, which will automatically block out availability on the Diary for the relevant days/times
 •If your reoccurring sessions have different durations e.g. 1 hour and 30 min, please create 2 options for the same service – one for 1 hour another for 30 min

Did you notice something wasn’t quite right? Listing your services in a way that makes sense to someone who has never heard of your business before is essential for customers to understand what your business can offer.

To change your services:
 •Log in to your Peregian Blue account here
 •Navigate to Set Up > Services
 •Find the service you wish to amend and click Edit on right side

Bookings made on Peregian Blue will automatically be added to your calendar. If you receive bookings outside the marketplace, we recommend that you block these times off in your calendar to prevent disappointed customers or double-bookings. You have complete control over your availability and can select the times and days you’re available for new bookings. If you currently use a google calendar for your appointments this can be synchronised with your Peregian Blue calendar To block off days or times in your calendar:
 •Log in to your Peregian Blue account here
 •Navigate to Calendar
 •If you wish to block off full days, click “Blockout” to the left of your business name
 •If you wish to block off specific times of the day, click on the hour and select Busy Time. If you wish to block off more than one hour, click edit and specify your time

To Sync your Google Calendar to Peregian Blue:
 •Log in to your Peregian Blue account here
 •Navigate Add-Ons > Google Calendar
 •Turn integration on
 •Log in to your Gmail account
 •Click Allow
 •Log back in to your Peregian Blue account

Most booking system providers do not share booking data with external systems, however, you can set up a two-way synchronization with Google Calendar to update your availability in real-time. Please note, Peregian Blue is unable to guarantee uninterrupted functionality of this feature as this a 3rd party service.

We understand that businesses have different policies for cancellations. You have full control over your policies, and we have made it easy for you to set these options. Our system automatically sets your cancellation time to 48 hours before an appointment, however you can amend this any time by following the steps below:
 •Log in to your Peregian Blue account here
 •Navigate to Set Up > Services
 •Select the service you wish to change
 •Go to Booking preferences > Booking Settings
 •Set Allowable Cancellation time

Booking cut-off time sets the time limit on how far in the future a customer can make a booking. Our system automatically sets your Booking cut-off time to 24 hours, however you can amend this at any time following the steps below:
 •Log in to your Peregian Blue account here
 •Navigate to Set Up > Services
 •Select the service you wish to change (you will need to change this on each service you have created)
 •Go to Booking preferences > Booking Settings
 •Set Booking cut-off time

If you wish to collect customer information before an appointment, such as dietary or medical history, you can add this under your Services and Booking Preferences. Select what information you wish to receive, or upload your own form if you already have one in place. Your customer will be asked to complete this information at the time of booking. Alternatively, if you have uploaded a form, this will be sent automatically when they make their booking and your customer will be asked to provide these details before their first appointment. For a simple and fast checkout experience, we recommend practitioners to limit the number of fields a customer must fill in before their appointment. If you wish to collect more in-depth information, we recommend uploading an online form in your confirmation e-mail (instructions below).

To add fields for specific service:
 •Log in to your Peregian Blue account here
 •Navigate to Set Up > Services
 •Select the service you wish to amend
 •Go to Booking Preferences and scroll down to Booking Form
 •Add custom fields to your booking form > Yes
 •Select from Existing Form > Select the option you wish to add
 •If you wish to create a new field, follow the steps below or click Add Field


To add the same fields for all services and how to add new field:
 •Log in to your Peregian Blue account here
 •Navigate to Set up > Custom Field
 •Select the green + symbol
 •Show on the booking form of the following services: Select All if you wish to collect the same information on each bookable service. Alternatively select the service you wish to include this information
 •Field Type: Select what information you wish to collect such as birthday, disclaimer fields, lists etc
 •Mandatory: Yes/No
 •In CRM: Yes/No. CRM stands for customer relationship management. This is where you will find contact details for your customer and information about their past or future appointments
 •Field Label: Type the name of your field (this name will be visible for your customer)
To include an online form in your confirmation e-mail:
 •Log in to your Peregian Blue account here  •Navigate to Set up > Services
 •Select the service you wish to amend
 •Go to Booking Preferences and scroll down to Customer notification
 •Add a message you wish to be displayed to the customer. If you have an online form, please include the link here with instructions to complete the form before their first appointment. You can setup an online form using Google Forms

Get members to notice your business by using high-quality images. Visually appealing images will be your customers’ first impression of your business and will invite them to find out more. It’s essential to make sure your images are recent and give justice to the wonderful and professional services you offer. To add images:
 •Log in to your Peregian Blue account here
 •Navigate to Online Bookings > Peregian Blue
 •Go to settings and navigate to Images & Description
 •Add new images (up to 5 images, including logo)
 •To remove an image, click Remove Image
 •For best results we recommend using images 600x400px in jpg or png format.

If you work at various locations or offer your services from the comfort of your home, you may want to hide your business address on your listing. We will still show your postcode so customers know what area your business operates in.
 •To hide your address:
 •Log in to your Peregian Blue account here
 •Navigate to Online Bookings > Peregian Blue
 •Go to settings and navigate to Marketplace Settings
 •Select Yes to hide your address
 •Scroll down to bottom right and select update

High-quality images will draw visitors to your profile, but your words will convert them to customers. Take time to write a well-thought-out description for your business and what type of services you offer. Keep in mind that too much text can be overwhelming and it’s sometimes better to keep the text concise. Here are a few tips to help show your potential customers what you offer:
APPROACHABLE
Be warm, approachable, energetic and interesting in your introduction.
BENEFICIAL
“What’s in it for me?” (WIIFM) question. Let them know your benefits, how will you help and the value you deliver.
WHY
Why did you decide to be become a practitioner? Why are you passionate about your chosen therapies/s
UNIQUE
Is there anything unique or specialised about you or your business? Support a cause, involved in a project or write a blog?

To change your business description:
 •Log in to your Peregian Blue account here
 •Navigate to Online Bookings > Peregian Blue
 •Go to settings and navigate to Images & Description
 •Amend or add to your description at any time

You’ve worked hard for your qualifications, so make sure you include them on your listing. Including information such as awards, qualifications and associations show customers you’re an experienced practitioner and qualified in the services you provide. You will be required to verify your qualifications by providing us with an image of the qualification, award or current association membership number.
To add your qualifications and awards:
 •Log in to your Peregian Blue account here
 •Navigate to Online Bookings > Peregian Blue
 •Go to settings and navigate to Marketplace Details
 •List your qualifications and awards
 •Under the list “Member of”, select any member associations you are affiliated with